CrowdStrike Takes 5 Days to Fix System Cause of Microsoft Down
Morrissey Technology – Global internet disruptions due to the CrowdStrike software update process have an impact on a number of world lines such as systems in hospitals, airlines, and computers that serve the public interest. The impact was so widespread that a number of airlines had to temporarily stop flights. 911 operators were also unable to respond to emergencies, so a number of hospitals had to cancel their scheduled operations.
Chaos truly occurred across almost the entire world on Friday (19/7) when CrowdStrike, a company based in Austin, Texas created software that can be used by multinational companies, government agencies, and a number of organizations with the aim of protecting themselves from hacker attacks.
Unfortunately, this update actually crashed the computer when running Microsoft Windows software on a computer that had the new device from CrowdStrike installed. Former Chief Executive of the UK’s National Cyber Security Center and Professor at the Blavatnik School of Government at Oxford University, Ciaran Martin, said this incident shows that the world’s internet infrastructure is very fragile.
“This is a very, very unpleasant picture of the fragility of the world’s core internet infrastructure,” he said, according to the New York Times.
The scale of damage caused by this incident was extensive. This leads to questions about how the company carried out previous code testing. CrowdStrike CEO, George Kurtz, said his company was responsible for the error. They will also improve software that has been released. He also warned that it may take some time before the technology returns to normal.
“We are deeply sorry for the impact we have had on customers, tourists and anyone affected by this,” he said.
On the other hand, Microsoft CEO Satya Nadella, also blamed CrowdStrike and said that his company is currently continuing its efforts to help customers.
“Bringing the system back online,” he said. Meanwhile Apple and Linux are not affected by this device update.
CrowdStrike took at least five days to repair all of these damaged systems. They also promised to increase testing in the future. The problems started when CrowdStrike shipped a software update called Falcon Sensor. Not long after, when the user ran Microsoft, this caused the machine to shut down and boot repeatedly without stopping. Workers around the world are greeted with what is known as a ‘blue screen death’ on their computers. This is likely due to a lack of testing at CrowdStrike. Various problems arose immediately, at Sydney Airport passengers experienced delays and cancellations. This also happened in Hong Kong, India, Dubai, Berlin, and Amsterdam. In fact, five US airlines, Allegiant Air, American, Delta, Spirit and United had to temporarily stop all flights. United Parcel Service and FedEx were also impacted. TD Bank customers also reported problems accessing their online accounts. As a result of this incident, CrowdStrike’s share price fell 11 percent this weekend.
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